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How
can I set up a visit to get medical care?
| Call any of our health
centers. A staff member will be
glad to help you.
Click here for
our phone numbers and a map. |
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What
do I need to bring for my medical visit?
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Bring your insurance card to
every visit. |
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Bring ALL of your medicine
on each visit (even aspirin or
other medicine). |
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Bring a list of things you
wish to discuss with the person
caring for you. |
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New patients must bring a
driver's license or other
picture I.D., a water or light
bill with their name and
address; check stubs for one
month's work. The center also
needs to know how much money
each person in your family
earns. Persons not working must
bring a letter from the
Employment Security office
stating they are not working. |
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Low income patients might be
able to get help with medical
bills and medicine. |
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NOTE: Items 1, 2, 3, 4 and 5
are used to help us compute the
fees for our services. Until we
get items 1, 2, 3, 4, and 5, you
and your family members must pay
the full cost for our service. |
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When I need medical care fast
what should I do?
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Call 911 in an emergency. An
ambulance will be sent to your
location, if needed. |
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When I
am ill and the center is closed, what can I
do?
| Call 911 in an emergency. If
you need to talk to a doctor and
our office is closed please call
(843) 248-1915. The medical
person on duty will return your
call. |
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What
types of insurance do you accept?
| We accept Medicare and
Medicaid, and most major health
insurance. |
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Can I
get medical care if I do not have insurance?
| Yes. Insurance is not needed
to get medical care at our
centers. We count the number of
people living in the house and
what each person earns to
determine your fee. |
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What
happens when I cannot pay my bill?
We expect you to pay after
each medical visit. We will set
up a pay plan for you if you are
unable to pay. In order to set
up a visit with your doctor you
must pay your fees on time.
Urgent care patients visiting
the center, who cannot pay, are
checked by our nurse. Our nurse
decides if a patient who claims
to be sick, but cannot pay, will
see a doctor that day.
For
questions about pay plans or
insurance, please dial
843.248.4700 ext. 5346, 6033, or
6353. |
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When I
call no one answers the phone; my call is
not returned; I am placed on hold; or sent
to the wrong person. How can I avoid being
placed on hold or sent to the wrong person?
| Please keep trying. Health
Care Partners gets more than
1,900 calls each day. We know
our phone system has problems.
We are working to upgrade the
phone system. Please listen
carefully to the menu. Also,
please leave just one message.
We want to answer each call by
the end of the day. If your call
is urgent please hang up and
dial 911. |
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How do
I get my medicine refilled?
You can dial 249-2400 ext.
5376 for our refill hotline.
Please give your name, date of
birth, the name of your
medicine, and a phone number
where you can be reached.
If you do not have refills left,
call your nurse. Please give
your name, date of birth, the
name of your medicine and a
phone number where you can be
reached. The nurse also needs
the phone number of your
pharmacy.
PLEASE
REMEMBER! IT TAKES 48 HOURS TO
REFILL YOUR MEDICINE. SO, ONE
WEEK BEFORE YOU USE ALL YOUR
MEDICINE, PLEASE CALL OUR REFILL
HOTLINE! |
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I am
not happy with your services. Whom can I
contact to complain?
If you are not happy with
our services, please write our
Chief Executive Officer. For
nursing issues please call
248-4700 ext. 6034, or call
248-4700 ext. 6032 to set up a
visit with the Chief Executive
Officer.
We really want to know how we
are doing. So please tell us.
You can e-mail us by
clicking here. |
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How
can I help?
Health Care Partners is
pleased to accept your tax-free
donation. Please send your gift
to Health Care Partners, P.O.
Box 2100, Conway, SC 29528.
The center needs volunteer help
with clerical work.
Spanish-speaking volunteers are
also needed. The Reach Out and
Read program, gives people of
all ages a chance to read
stories to children while they
wait to be seen. Gifts of
"gently used" books are welcome.
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